PARK 3, GA
First contact: Female.
API: Stated question.
Staff: Yes ma’am. We have one course here that is specifically for kids, let me see… so the X and Y courses must be 54 inches tall, harness holds up to 260 pounds. Participants on the Z course however must be 36 to 60 inches tall. So…
API: So that’s prefect for her. Great.
Staff: Yes ma’am.
API: So does that smaller course require my supervision, or are there staff members who watch the kids?
Staff: Umm, let me see, I believe, I mean I know we have people at certain stations on the obstacle course. So I mean there are staff members up there to help, but not through the full course.
API: OK. I guess I was wondering if it requires a parent or not…
Staff: Um, ma’am, I don’t see anything in here about adults going with children. I can transfer you over there if you’d like. They might be able to give you more specific information.
API: Sure, thanks!
[Transferred…]
Answering phone: Male.
API: Restated question regarding the younger course and parent supervision.
Staff: They don’t have to. I mean once you drop them off and sign them up for the course, it only takes them about 30 minutes to do the course. You don’t have to be there while the do because we walk along side of them. Some parents stay, but you don’t have to.
API: Oh, OK. Because my two older kids want to do the other stuff, so I didn’t know if I could drop her off and do the other courses with them.
Staff: Uh, you can do that. As long as you don’t mind your younger child being below you. They can walk under you the whole time you’re doing the bigger course.
API: Hmmm. OK. So I assume the bigger course takes longer?
Staff: Yes, ma’am. The big course takes around an hour and a half, and the smaller course for her only takes about 30 minutes.
API: Hmm. So I couldn’t actually do the big course at the same time as my younger daughter is doing the small course, since it will take me three times as long.
Staff: Yes, ma’am. Right.
API: OK. Interesting. I guess I’ll figure it out, but at least you have the smaller course for her. Thanks.
Rating: 5
Comment: A rocky start that unfortunately didn’t improve too much, leaving me with more questions than answers.
PARK 4, SD
First contact: Automated machine. Chose “new customer” option.
Answering phone: Female.
API: Stated question.
Staff: Yeah! So she can do the slide. She can ride with you or go down on her own, she would just have to have a full price ticket. Does she weigh at least 50 pounds?
API: She does.
Staff: Perfect! She can also do the zip line as well and the jump tower, too, if she weighs at least 50 pounds.
API: Great. So she just can’t do the aerial adventure park?
Staff: Correct.
API: OK. Does she have to be accompanied by an adult to do the zip line?
Staff: The zip line we do everything for her so she doesn’t need you to go with her. Same with the jump tower. Um, but the reason we do have that age requirement on the aerial adventure park is because they’re doing it alone.
API: Great. Well thanks so much.
Staff: Yeah, of course! You have a good one.
