Guest service is a key component of any successful aerial adventure or zip line operation. These articles feature tips and tricks for managers, training, and staff on how to communicate and work with guests to your park.
Guest Service
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Secrets to Profiting from F&B
Eleven tips and tricks to take your food and beverage operation to the next level.
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Adapting for Your Audience
The story of Mt. Hood Kiwanis Camp, the experiences it provides to a unique clientele, and the challenges it faces.
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Breaking Down Language Barriers
How to recognize and minimize language barriers to make a welcoming experience for all.
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Take Guests to a Higher Level
Everyone wins when guides and monitors are trained in basic facilitation skills.
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Customer Service Training—Spring 2022
Every operator of off-the-ground attractions and activities strives for a baseline of safety and compliance. Staff need to be trained,…
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Group Sales — Winter 2022
Group Mentality: For commercial parks, group business (done right) can drive revenue and guest loyalty.
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Facilitate the Adventure — Summer 2021
Provide the right guidance and support to guests, whether you offer fun or education.
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Going Contactless
Touch-free transactions can improve the guest experience, streamline operations, and boost the bottom line.
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Park Spy: Are You Open?
The Question: Are you open? What kind of changes have you made as a result of the coronavirus?
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Cancellation Policies
With COVID-19 complicating the picture, operators seek to accommodate guests’ requests to cancel—without breaking the bank.
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Personal Protection Products
Sales of protective products–once defined as sunscreen, lip balm, and insect repellent–take on new meaning in the COVID-19 era.
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The Power of a Calm Check-In
When we travel, there’s A LOT of checking-in. Hotels, airports, restaurants, car rentals, tours, etc. Even the phrase check-in conjures up thoughts of…
