Guest service is a key component of any successful aerial adventure or zip line operation. These articles feature tips and tricks for managers, training, and staff on how to communicate and work with guests to your park.
The Question: Are you open? What kind of changes have you made as a result of the coronavirus?
With COVID-19 complicating the picture, operators seek to accommodate guests’ requests to cancel—without breaking the bank.
Sales of protective products–once defined as sunscreen, lip balm, and insect repellent–take on new meaning in the COVID-19 era.
When we travel, there’s A LOT of checking-in. Hotels, airports, restaurants, car rentals, tours, etc. Even the phrase check-in conjures up thoughts of…
“Can I bring my service animal?” An ADA wakeup call for customer service staff.
“DM Me.” We investigate how customer service staff respond to Facebook messages.
From guest service to main office and staff refuge, a well-planned visitor can efficiently serve myriad purposes.
A nervous Park Spy calls to see if your guides are ready to take on guests this season.
We posed a reader’s question: “How does your park compare to others in their area?”
There’s a strong business case for increasing the diversity of both staff and clientele. It comes down to a simple equation: diversity = growth.
How many of your visitors are repeat customers? It is important to be able to identify a few key demographic points about your guests.
“Our religion dictates that we wear long dresses. Can you accommodate me?”