The staff at your aerial adventure park or zip tour can make or break your guests’ experience. Dig into best practices for hiring, training, and staff management with the articles here.
Staffing & Training
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Customer Service Training—Spring 2022
Every operator of off-the-ground attractions and activities strives for a baseline of safety and compliance. Staff need to be trained,…
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Recruiting — Winter 2022
Now Hiring Tips and best practices for staff recruitment and retention in a challenging market.
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Developing Devoted Employees
Globally, operators explore ways to bolster the employee value proposition.
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Guiding Lights
Profiles of a few young men and women who are making an impact in the aerial adventure industry.
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Staff Care in the Time of Covid
With all the turmoil of the past season, it’s more important than ever to communicate with and develop staff.
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Look Good, Feel Good
Outfitting staff in branded gear can have many benefits. How well does it suit your operation?
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Getting Back to Work
Being on a high performing team can counteract the stress we are all enduring.
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Get Ready: 10 Tips for Guides
Whether you have a staff of returning veterans or you’re welcoming an army of new guides, staff training plays a…
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Employee Recordkeeping
It’s the kind of story adventure park operators dread: A 10-year-old boy slips out of a poorly secured zip line…
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Training Review: A Constant Process
Using evaluation tools to find strengths and weaknesses will lead to continuous improvement.
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Want Engaged Employees? Start Here
If the aerial adventure industry is like the rest of the world, leaders aren’t feeling like they have a game plan to address employee engagement. Start here.
