Guest service is a key component of any successful aerial adventure or zip line operation. These articles feature tips and tricks for managers, training, and staff on how to communicate and work with guests to your park.
“Can I bring my service animal?” An ADA wakeup call for customer service staff.
“DM Me.” We investigate how customer service staff respond to Facebook messages.
From guest service to main office and staff refuge, a well-planned visitor can efficiently serve myriad purposes.
A nervous Park Spy calls to see if your guides are ready to take on guests this season.
We posed a reader’s question: “How does your park compare to others in their area?”
There’s a strong business case for increasing the diversity of both staff and clientele. It comes down to a simple equation: diversity = growth.
How many of your visitors are repeat customers? It is important to be able to identify a few key demographic points about your guests.
“Our religion dictates that we wear long dresses. Can you accommodate me?”
It’s surprisingly easy to tweak your online marketing with Google Analytics.
“I am interested in bringing a group from my company to do some teambuilding…”
One key to success for commercial parks is finding ways to turn visitors into repeat customers.
