Guest service is a key component of any successful aerial adventure or zip line operation. These articles feature tips and tricks for managers, training, and staff on how to communicate and work with guests to your park.
It’s surprisingly easy to tweak your online marketing with Google Analytics.
“I am interested in bringing a group from my company to do some teambuilding…”
One key to success for commercial parks is finding ways to turn visitors into repeat customers.
Signage is a key component of your operation used to educate, inform, and warn participants about aspects of their operation.
The question: “My family and I are planning to spend a good portion of the day at your park and I was curious what our options for food are?”
Communicating with guests is an art form, and can make or break their experience.
Can you accommodate a multi-generational family? We put 10 parks to the test.
In which we ask, “How do I know your park is safe?” Not all answers are reassuring.
For this spy mission, we asked a common question that we assumed everyone would have a good answer for. We were wrong.
How well do parks calm the fears of the timid? We put customer service to the test.
We put customer service to the test with a pointed question about young kids.