Guest service is a key component of any successful aerial adventure or zip line operation. These articles feature tips and tricks for managers, training, and staff on how to communicate and work with guests to your park.
Guest Service
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Park Spy — Winter 2020
“Can I bring my service animal?” An ADA wakeup call for customer service staff.
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PARK SPY — FALL 2019
“DM Me.” We investigate how customer service staff respond to Facebook messages.
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Planning Your Visitor Center
From guest service to main office and staff refuge, a well-planned visitor can efficiently serve myriad purposes.
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Park Spy – Summer 2019
A nervous Park Spy calls to see if your guides are ready to take on guests this season.
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Park Spy — Spring 2019
We posed a reader’s question: “How does your park compare to others in their area?”
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Diversity Pays
There’s a strong business case for increasing the diversity of both staff and clientele. It comes down to a simple equation: diversity = growth.
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When Can I Come Back?
How many of your visitors are repeat customers? It is important to be able to identify a few key demographic points about your guests.
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Park Spy- Spring/Summer 2018
“Our religion dictates that we wear long dresses. Can you accommodate me?”
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Eight Ways to Drive Revenue
It’s surprisingly easy to tweak your online marketing with Google Analytics.
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Park Spy — Fall 2017
“I am interested in bringing a group from my company to do some teambuilding…”
