Be a Better Guide Workshop


The Association of Challenge Course Technology (ACCT) has partnered with Be a Better Guide to offer a free online workshop for tour and activity businesses on Monday, June 27.acct_logo

Kelsey Tonner, founder of Be a Better Guide, has developed a training program for guides who work in all types of operations, including adventure parks and zip tours.

Course topics include:

  1. the most important thing you need to teach new guides
  2. the real reason why most guides fail to meet their guests’ expectations
  3. industry secrets to wow’ing and delighting your guests
  4. five common mistakes companies make when mentoring new staff
  5. the most important characteristic of a world-class training program
  6. mentoring 101: how to use a “Coaching Card” and inspire excellence in your team

The workshop will culminate in a live Q&A, giving operators the opportunity to ask questions directly related to their individual needs.

Click here for more information and to register.


About Author

Sarah Borodaeff is the former research editor for Adventure Park Insider magazine and current freelance contributor. A professional ski bum and former zip guide, Sarah enjoys any excuse to talk about outdoor adventures.

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