Our Park Spy mystery shopper calls zip line and aerial adventure operations to see how well staff handle guest service questions. Some responses are shining examples of how to speak with guests, others—well, judge for yourself.
Do you have a question our Park Spy should ask? Email it to [email protected] and if we choose your question, your park is immune from that issue!
The question: I saw a story about a branch falling on a zip line, and I was wondering, how do I know if your trees are safe?
The question: I want to come zip lining and I have a service dog that almost never leaves my side. Can she join me on the tour? Is there a way to accommodate us?
Staffers react to a mom asking how they’d handle her kid who is afraid of heights.
THE QUESTION: MY FAMILY IS HOPING TO VISIT YOUR PARK A BUNCH. DO YOU HAVE ANY OPTIONS FOR US TO…
The Question: I’m right at the top of your weight limit, and my weight fluctuates day-to-day
The question: My partner and I are planning to do some traveling in our van this summer. Would we be able…
I’d like to come there for the day, but do I have to wear a mask? What if I don’t have one?
The Question: Are you open? What kind of changes have you made as a result of the coronavirus?
