Contact Al Wasvick
Organization and Area Description:
Zip Timber Lake is located on the 60+ acre campground of Camp Timber Lake in Huntington Indiana. The Camp has been under current ownership since 2003 and the Zip Line Tour business was added in 2014. The course consists of (8) zip lines, (4) bridges and (2) climbing elements for the aerial adventure tours. In the near future, Zip Timber Lake plans to offer a low ropes challenge course and additional high adventure elements.
The Zipline Course Supervisor’s (ZCM) primary responsibility is to ensure that all participants using the Zip Line tours have a safe and rewarding experience. This is a supervisory position that includes a wide range of tasks and responsibilities, as outlined below. Qualities that are critical in this position include good judgment, flexibility, patience, and the ability to supervise both people and multiple projects at the same time. The ZCM often works independently, but must also be comfortable leading groups as well as working closely with the operations manager and owner on projects such as guide training programs, course operations and inspections.
On a day-to-day basis, the ZCM performs a wide variety of tasks, including risk management, course inspections and maintenance, trail maintenance, removal of dead limbs and potential hazards, responding to rescues, lowers or medical emergencies, interviewing potential staff, preparing and conducting training programs for new staff, assisting other staff as needed, and administrative tasks such as recordkeeping, scheduling, leading and participation in regular team meetings, email correspondence and communications with the leadership team. The ZCM will be regularly scheduled for tours as a primary or secondary guide.
The ZCM will also oversee reception and ground crew, and may be responsible for facility security and upkeep in addition to other duties. The ZCM will often work evenings and weekends during peak seasons. This position requires the ability to split and manage time both in the field and in an office setting.
Seasonal and yearly events include inspecting the course one or more times a year with a third party inspector, conducting a multi-day training programs, assisting with the planning and oversight all special events and coordinating annual course preparations for seasonal closures and openings.
Duties and responsibilities:
Ensure staff report timely as scheduled and complete all work assignments
Hold staff meetings addressing guest services, changes in policy or procedures and safety issues
Conduct daily and periodic course and equipment inspections
Create maintenance work orders and follow up to make sure work is completed
Ensure all beginning of day and end of day procedures are completed by staff
Assess the risks associated with the course and recommend solutions to Operations Manager and Owner.
Complete documentation and data entry, including tour reports, staff hours, and incident reports
Provide daily & ongoing feedback and education to staff; train new staff
Use positive, open and appropriate communication with all company staff
Maintain grounds and zip line area; record work done in maintenance log
Continuously find ways to create a cost-effective and efficient operation
Learn and work in all the roles affiliated with the course: ground support, guide, office staff, and maintenance.
Work with the Operations Manager and Owner to run the course efficiently and give time off as needed
High School diploma or G.E.D. required; college degree preferred.
At least two years/seasons working as a Course Assistant Manager or Lead Guide;
Strong verbal and written communication skills;
Excellent interpersonal, time management and organizational skills;
Training or supervising staff in a challenge course and/or canopy tour organization;
Familiarity with ACCT, OSHA and related standards
At least one year/season as a challenge course manager or equivalent experience (including building, repairing, and inspecting Zipline Tours.
Experience using a wide range of construction tools, such as chainsaws, power tools, and heavy machinery;
Experience climbing trees and safely removing dead limbs from a zipline course area;
Physical Abilities required:
Must be over 21 years of age
Must be reasonably fit, and have full hand dexterity and full range of overhead arm motions
Must not have a fear of heights nor prone to panic attacks or anxiety
Must be able to work outdoors for long days in diverse weather conditions
ACCT Level I certification is required (Site Specific provided)
ACCT Level II or CCM certification is preferred.
Must have current CPR and First-Aid certification (or obtained within 30 days of employment)
Hourly rate contingent on education and experience level.
As a seasonal position, the schedule will vary with the flow of the business. The ZCM is expected to be available from March – October. Exact days off will change based on the needs of the patrons and the company. However, weekend work is required. Our facilities are open 7 days a week and scheduling accommodates those hours of operation.